We’ve all heard the old adage, “What if such and so is hit by a bus,” and at CIS we hear that more than every once in a while. In fact, often business owners and decision makers call us because they are looking at their options, you know, “in case their IT guy gets hit by a bus.”
But what if isn’t a bus? What if he retires? What if he gets a serious illness? What if he moves to another state? What if he has a new high paying job? What if he gets thrown in jail? What if he just disappears one day and you never hear from him again?
Often, when we are meeting with business leaders and talking to them about their IT, they tell us, “They have a guy. Yeah, Joe. Joe’s been helping them out for years. Joe knows their system. Joe is like one of the family.” That’s great for today, but what if Joe disappears tomorrow?
Has your long-term IT guy that knows your system in and out been documenting your network setup and processes? In the IT world, documentation is essential at nearly every stage. Your IT guy, your IT employee, or your IT partner, should be creating documentation to all things relevant to your IT systems. This goes way beyond your IT plans or budget. You need documentation of your IT assets, network diagrams, security policies, and disaster recovery policies. Yet, often one-man-shops, like Joe (your IT guy), fail to document the important aspects of your systems.
At CIS, we’ve seen it all too often. A business has an “IT guy”, who just knew then ins-and-outs. Then he just disappeared one day, leaving the company completely in high and dry. They don’t about how their systems were setup, or what their systems actually entailed.
After you lose a person that knew your system, but never documented it, you will have to get someone in there to map out your entire system from scratch. Consequently could take a lot of time. And if a disaster happens, before you get a new IT partner, you’ll be in the dark about steps to take for your disaster recovery plan. This could result in loss of precious customer data, intellectual items, or days of downtime.
Most businesses in the modern world are heavily dependent on technology and IT. It’s what makes your business run, it’s what keeps you operational, and it’s what increases your bottom line. At CIS, we have spent three decades formalizing best practices to ensure that your systems run efficiently and effectively.
Did your “IT guy” recently disappear and now you don’t know what to do? Would you like to know how vulnerable you are? Contact us today…we can help!