Office Location: Arlington, Texas
Work Arrangement: In-Person
Experience Level: Minimum 1 year of relevant IT experience
Role Description
We are an established Tech firm in the DFW area looking for a Level 2 – NOC Engineer to join our team.
If you have a working knowledge of complex systems and networks, then you are the candidate that we want.
Leadership skills and excellent communications are a must have for this position.
We are seeking an experienced Level 2 Technician to join our team in Dallas-Fort Worth, Texas.
This position will work level 2 server and networking helpdesk issues and be an escalation point for our Tier 1 helpdesk team.
This full-time position offers a competitive salary and includes a comprehensive benefits package.
If you have the skills, foundational experience, and strong ambition then we encourage you to contact us soon as this position will fill quickly.
Qualifications & Requirements:
- An operational working knowledge of virtualization including VMWare, HyperV, Proxmox and network storage systems.
- Provide advanced technical support for desktops, servers, and network infrastructure at client sites and remotely.
- Diagnose and resolve complex hardware, software, and network issues.
- Manage and maintain Active Directory, including user accounts, group policies, and access permissions.
- Perform routine maintenance tasks such as data backups, patch management, and system updates.
- An operational working knowledge of networking architecture and technologies including TCP/IP, VLANS, routing, switches, firewalls, DNS, VPN, and VoIP. (Cisco, Fortinet, SonicWALL)
- Working knowledge of Active Directory (AD structure, default objects, roles, GPO’s and policies) and Windows Server Technologies (Windows Server, HyperV, RDS, SQL, IIS …).
- Working knowledge of security policies and controls.
- Experience with cloud technologies (Azure, O365, AWS, Google, GSuite …)
- Experience integrating and working within a high-volume helpdesk environment supporting various legacy and state-of-the-art technologies.
- Diverse Operating System knowledge is a plus (Windows, Mac, Linux …)
Education:
Bachelor’s degree required.
Experience:
3+ Years systems architecture, administration, installation, and troubleshooting.
Preferred Certifications:
- Security +, Network+ or equivalent network vendor certification (Cisco, Fortinet, Palo Alto, SonicWALL, …)
- Microsoft platforms certifications
- VMWare platform certifications
- Other relevant certifications.
Application Process:
To apply, please submit your resume, salary requirements and a cover letter highlighting your relevant experience for this position.
We look forward to seeing how you can contribute to our team!
