IT Outsourcing Advantages
Your IT strategy has a substantial impact on your company’s bottom line. That impact comes in a number of ways, both obvious and otherwise. The technology you employ drives what you can accomplish as an organization and the people who manage it must ensure that it works properly and securely. This becomes a large burden for an in-house IT support team and in turn, a large stress factor for you. If you take the step to outsource your IT services, though, you will discover a number of built-in advantages that it brings.
IT Budgeting Reliability
Most SMBs cannot afford to maintain a fully functioning IT staff that can respond to all IT needs within their company. Consequently, these companies with an in-house staff must decide how much of their IT support to outsource. When these companies implement a break-fix model relationship, they may spend less during a month with low service requirements. However, when things go wrong, they not only spend significant funds for system repairs but also likely suffer greater system downtime than they would with continuous monitoring and management support. Choosing an MSP vs Break-Fix model helps you deliver improved uptime statistics and enables accurate IT support service budgeting.
Reliable and Easy Access to the Latest Technology Trends
MSPs commonly provide services for many customers, with varying IT needs. Therefore, they necessarily remain aware of the latest industry trends. If you use an MSP that understands your business drivers and IT systems, they can keep your company advised about evolving technologies that can positively affect your business. This benefit is often overlooked when justifying line items in an IT budget.
Cost-Efficient Resource Allocation
If you staff your IT support needs 100% in house, how do you ensure you retain sufficient expertise to address all of your IT needs? Most SMBs cannot afford to retain a staff that is competent in all the areas for which they need support. Using an MSP for your IT support needs provides you with access to a wide range of IT support services when you need them, at a fraction of the cost of in house staffing the full complement.
Improved IT and Business Strategy Development
Because MSPs work with a wide-ranging customer base, they often have exposure to an equally wide range of business and IT strategies. They see what works well and which strategies fail to produce less than optimum results. The right MSP understands not only IT but also your business functions.
Some MSPs can provide CIO service on a part-time basis, sometimes referred to as a vCIO. Companies use a vCIO at critical points of business and IT strategy and systems development, as well as for routine IT system health assessments, project consulting, etc. A vCIO can help your company formulate winning business and IT strategies that will help your business thrive in a competitive environment.
You can learn more about the vCIO function in recent CIS blog posts ‘What is a vCIO’ and ‘Why Do Companies Need a vCIO’.
Keep Focused on Core Business
When you maintain 100% in house IT support staff, you necessarily must spend more time and resources on directing IT activity than you will be outsourcing all or a portion of your IT needs.
When you use a high-quality MSP, you should expect your IT system to receive continuous monitoring, and relevant and timely reporting of system health, all while your employees remain focused on their primary functions. Additionally, immediate access to IT-related problems allows your employees to spend less time trying to figure out IT issues on their own.
You may wonder why you need to outsource this level of support. In truth, you probably can do it yourself. However, you should question whether you wish your management to spend the time and energy in maintaining these IT support functions and what that will cost you in terms of direct IT management costs as well as the opportunity cost of spending your time away from your core business functions as opposed to interfacing routinely with your IT management needs. With an MSP, the majority of IT management concerns are provided to you without taking significant time away from your primary business functions.
IT Cost Reduction
In addition to improving focus on your core business, outsourcing all or some of your IT needs will usually cost less than maintaining 100% in house IT support staff. MSPs can provide these services to you at a lower cost than you would absorb by maintaining a full IT staff. This is possible because the MSP supports their cost with multiple clients, reducing the dead time that you would experience with full time IT staff when your systems are running smoothly.
Improved IT System Maintenance
A MSP service contract should and can include performance terms to ensure your MSP maintains all system and software updates, 24/7 monitoring, and routine system health reporting. Do you receive this level of system maintenance from your in house staff? This can provide quite a challenge for most SMB in house IT support staff, given the wide range of duties delegated to them.
How Do You Select the Right Managed Services Provider?
If some of the issues raised seem familiar to you, it might be time for you to consider outsourcing some or all of your IT needs. A recent CIS blog post ‘5 Tips to Help You Choose an IT MSP’ provides some suggestions to help you in your search for the right MSP
Outsourcing IT resources makes you more flexible, more efficient, and more prepared for everything you don’t want to think about. Learn how we can partner with you with our managed IT services. Contact us today!