Shedding Light on IT Maturity

What is your IT Maturity level? How do you measure it? How do you increase it? 


Businesses everywhere are in the dark so to speak on just how important a comprehensive IT maturity model is to an organization’s success. That’s why we wanted to be a thought leader on this cryptic topic and throw some IT wisdom your way. 


Where does the average business rank?

Businesses were asked to rank their IT maturity in a recent market research by Information Week and TeamDynamix.  The findings show that just around 8% of the firms surveyed believe they operate at a very high level of maturity, where their ITSM software is fully optimized. 

And a staggering percentage of over 50% of the organizations examined claim to be on the low end of the maturity scale.


How do you join the 8 percent?

If you are already part of the 8 percent, congratulations. If not I’m glad you stumbled upon this blog. You CAN increase your maturity level in as little as 90 days.  Adopting a solid IT Maturity Model like the one CIS has developed is a great way to preserve not only piece of mind but your business efficiency. 


The link between the IT Maturity Model and cybersecurity

Achieving the highest level of an IT Maturity Model is not only desirable for efficiency, productivity, and profitability. It is also imperative for cybersecurity. Having an effective defense against cyber criminals requires tight procedures, regular processes, and adherence to policies. The only way a company can have reliable cybersecurity in place is with the operational excellence attained through a high ranking IT Maturity Model.



This graph below takes you on a visual journey of how we work for you to achieve that goal:




The Levels:


Level 1:

Level one starts with a comprehensive approach that can rapidly improve your IT maturity ranking.

Reactive: Responding to individual user challenges and requests. In this step we will:

  • We evaluate your Cyber Security and Business Continuity risks

Changes you’ll see:

Gain unparalleled insight into your IT maturity. 


Level 2:

Businesses usually devote a lot of time and effort to improving their cybersecurity and IT management strategies. Despite their best efforts, they regularly complain about the inadequate built-in support needed to preserve these important achievements. Which are the areas that level 2 addresses.

Efficient: Having a systematic approach to solving known issues and dealing with daily tasks:

  • RMM Issue Workflows, Docs 
  • 0365 Protection and Backup

Changes you’ll see:

  • Automate tedious tasks like installing new hardware and upgrading software.
  • Reduce time spent on routine problem remediation
  • Streamline and enhance IT management procedures while raising service standards.


Level 3

Do you  find yourself having  to choose between finishing all of your other work on time and handling urgent, unexpected user requests? You are NOT alone. This is a common pain point many businesses have. That’s why taking a proactive approach to automating mundane day-to-day tasks can mean an increase in your bottom-line. 

Proactive: Taking a proactive approach to IT management automating repetitive tasks, remedial actions, and up 

  • Verify Disaster Recovery Risks 
  • EDR with managed SOC 24/7
  • Security Foundation Management 

Changes you’ll see:

  • Full delivery on service level expectations
  • Determine issues and deal with them before they impact your business.
  • Enhance future project decisions that are data-driven.

Level 4

On the spot management of new business services, such as switching between operating systems, updating third-party applications, and supporting new hardware, is expected of your IT team from the very beginning. However, without the appropriate IT management system, you and your team could feel as if you’re continually falling behind. Level 4 addresses this on a deeper level. 

Aligned: Tracking and managing against stated business priorities, service level standards, and performance expectations 

  • Security Awareness Campaign 
  • Vulnerability Security Assessment 

Changes you’ll see:

  • Manage new resources, technology, and services with agility.
  • Concentrate on genuine IT management rather than controlling IT tools.
  • Free up your time to address more strategic IT initiatives


Level 5 

Obstacles can derail even the best laid out plans. Custom Information Services can not only give you the foundation, but can also direct your company toward achieving your ideal objectives. Our own IT Maturity model is one that only well-established businesses can reach because we have persevered it for so long.

Strategic: Achieving IT operational excellence and taking a strategic role in driving business 

innovation, risk reduction, and forward budgeting 

  • vCIO strategic roadmap and budget 
  • Zero Trust 

Changes you’ll see:
Your IT Maturity managed and your rating kept at an optimal level where it belongs.


Final thoughts:

Hopefully we were able to shed some light on the importance of cultivating a well laid out IT maturity model. Being proactive vs reactive is the difference between failure and success.

When thinking of business operations, utilizing technology to your benefit can instill processes that not only carry your business to a higher maturity level but it allows for unobstructed growth. These are aspects that define strong, stable and successful business models.

For a limited time we are offering a free 30 minute gap analysis to get you started. You can identify your cybersecurity weaknesses and pinpoint your strengths with a comprehensive analysis. Start your journey today to IT Maturity eminence. Book your gap analysis here!

Published On: August 26, 2022Categories: Cybersecurity, Strategy